Option Chain

We want you to be happy with our game. If you are not satisified with our game, we welcome return requests within 30-day of receipt. To be eligible for a return, your item must be in unused, new condition and in its original packaging.

 

To being your return process, please contact us and provide your order number and date of receipt. Once verified and approved, we will reply with further instructions.

 

When we receive the game, we will issue a refund equal to the original payment (to the person who placed the order).

 

Please Note: You are responsible for returning the game to our fulfillment center or our local pick up location (i.e., you pay for shipping) in the same conditioned you received it (still in shrinkwrap). Shipping costs are non-refundable. We cannot guarantee that we will receive your returned item and are not responsible for lost or damaged shipments.

SHIPPING

Orders for our game are forwarded to our fulfillment partners and will ship as soon as their workflows allow. In normal circumstances, your orders will be shipped within 10 days, with preorders and holiday shipping taking longer due to our fulfillment partners receiving a flood of orders all at the same time. You will receive a shipment notification e-mail with a tracking number.

 

For shipping outside of Canada, we are not responsible for any customs, duties, or other fees incurred after the initial transaction has processed.

 

PICK-UP

At checkout, you will have the option to select Local Pickup. Your order will typically be ready for pickup within 3 business days. Your order will be held for at most one month after processing. You must show valid Photo ID when picking up your order. If you would like to designate someone else to pick up on your behalf, please contact us with their name and your order number.

 

Please do not come to the pick up location or phone the location expecting to pick up your order before it is ready. We may not be able to assemble your order on the spot. Please contact us about your order only if you have not received a pickup notification three days after it was placed.

If something has shown up to you in a less-than-great condition we will do whatever we can to get you a replacement. Please contact us with as much information as possible:

• Your name
• Shipping information
• Description of the broken or missing item
• Where you ordered / purchased the product
• Photo of damages or that may help explain which item is missing

 

Please be sure to include all of the above. Having all the information helps us to process your order quickly and accurately. We thank you for your patience and understanding that it may take days for us to reach your message.